Frequently asked questions
Trial, data, cancellation and setup.
Another question? Write to us: support@merkdesk.com
Frequently asked questions
Where is my data stored?
In a data centre in Germany (EU). Every customer gets their own instance with its own database, shared with no one.
What is the setup fee for?
We set up your workspace, take over your logo, colour and data and connect your integrations until they run. A one-off €990 on Starter and €1,990 on Business, excl. VAT.
What happens after the trial?
You add a payment method when you book. The one-off setup is charged with the first payment, after the 14 trial days together with the subscription. Cancel before that and you pay nothing.
Can I use my own logo and colour?
Yes. During setup you choose your company name, logo and colour. Your clients only ever see your brand in the portal and in emails.
Which AI powers it?
Claude by Anthropic, with your own API key. The AI works with your knowledge base so it knows your business. Without a key, everything else keeps working.
How do I cancel?
In your account under “Manage subscription”, any time, effective at the end of the billing period. Your workspace is then kept locked for 30 days before it is deleted.
Can we bring our existing data?
Contacts, clients and knowledge articles can be imported. For larger migrations we help you on the Enterprise plan.
Your own workspace in five minutes.
Try it for 14 days, cancel monthly. Hosted in Germany.